Store Policy/FAQ


 REFUND AND EXCHANGE POLICY: All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange.  Any exchange request not received within the specified time frame will be disqualified.  The product must be sent back in the original condition (resellable condition it was in when shipped from us.  Meaning it cannot be combed, brushed, washed, cut, worn, colored, or altered in any way.  Original ties must remain in tact as they were when received by the customer).  Send your exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to:  (our email address first at: and send item to P.O. Box 331893, Fort Worth, Tx 76163) ​For your protection we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit. All Sales are FINAL on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transaction. Note: due to the delicate nature of lace closures and frontals, THEY CAN NOT BE EXCHANGED OR REPLACED.

FAQ:​How many bundles do I need for a full sew in?​ For lengths 20 inches and longer we recommend 3 or more bundles.You will need at least 3 bundles for full head anything under 20 inches 

What color are my bundles?​ 

1B off black. Be prepared to dye your hair your desired color.

Can I flat iron my extensions?​ Yes. Because this hair is 100% Virgin Remy Hair, you may flat iron, blow dry, or dye hair. We will recommend that you reduce the amount of heat used on the hair to prevent damage. After a wash we recommend you air dry. 

Can I dye my hair?​ You can dye the hair. We recommend that you have an experienced Stylist dye your hair. And bleaching the hair may damage the ends.

Can I cut the weft? ​We advise that you don’t cut your weft, unless you absolutely need to. If you do cut the weft, tell your Hair Stylist to seal your weft so as to prevent shedding.  

 How long will my hair last? ​The longevity of your Adachi Hair Extensions depends on the daily and overall care provided to the hair. If maintained it should be at least  2 years or longer. 

ONLINE STORE POLICY: Shipping Policy​All orders are shipped USPS/FedEX with receipt confirmation and insurance. It takes approximately 7-14 business days for orders to be delivered depending on your local carrier could take longer. Orders would be shipped once payment is confirmed and cleared.​**Please Note Signature is Required on All deliveries** If not signed the package will be sent back to your local USPS for pick up for a limited time. Please contact your Postal Service for time-frames.​

Payment Terms​Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online your credit card will be charged. Credit card fraud and theft of our merchandise will lead to prosecution to the fullest extent of the law.

 Hair Maintenance: ​Shampoo with Pantene Shampoo and conditioner or Moroccan oil hydrating shampoo and conditioner. Condition extensions weekly. Wrap your extensions with a satin or silk scarf before bed.​